Senior Network & Systems Engineer
Job Description
About the Role
As a Senior Network & Systems Engineer – Lead, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across multiple sites within a defined geographical area. You will manage large-scale projects with minimal guidance, resolve complex technical issues, and contribute to the development of infrastructure, networking, cloud, automation, and distributed systems capabilities.
Key Responsibilities
Technical Operations & Infrastructure
Drive network excellence through advanced engineering, troubleshooting, and systems administration across multiple facilities.
Maintain critical systems uptime and serve as the first escalation point for complex technical issues.
Troubleshoot difficult IT problems without established SOPs and resolve incidents under time pressure.
Manage and troubleshoot routers, switches, firewalls, wireless APs, structured cabling, DNS, DHCP, VLANs, TCP/IP, subnetting, and network security protocols.
Plan and coordinate Change Management activities and templates across the region.
Project Execution & Automation
Lead and execute regional technical projects from conception through completion with minimal guidance.
Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts.
Automate manual tasks and develop tools that improve team efficiency.
Manage large-scale initiatives affecting multiple sites across the region.
Problem-Solving & Continuous Improvement
Conduct root cause analysis to resolve recurring technical challenges and prevent future incidents.
Lead continuous improvement initiatives covering processes, documentation, and technical tools.
Design and implement efficient IT solutions.
Develop and maintain technical documentation and SOPs.
Expand knowledge of software design patterns, data structures, AWS technologies, and distributed systems.
People Development & Quality Assurance
Participate in hiring, onboarding, training, and professional development of team members.
Audit work quality and provide constructive feedback.
Mentor junior engineers.
Deliver technical training and collaborate with development teams on complex technical issues.
Customer Support & Collaboration
Provide expert technical support across multiple buildings and remote sites.
Provide on-call support outside normal business hours during critical incidents.
Communicate effectively with technical teams, operations, vendors, and leadership.
Basic Qualifications
Bachelor’s degree in IT, Computer Science, or an equivalent field.
3+ years of experience in IT client, server, and network service delivery.
4+ years of experience in IT systems or a relevant commercial production environment.
4+ years of networking experience, including DNS, DHCP, SSL/TLS, OSI Model, TCP/IP, VLANs, subnetting, and routing protocols.
4+ years of experience with Windows Server administration, Linux administration, or Cisco IOS (CLI).
4+ years of troubleshooting experience in multi-user, high-availability environments.
Experience with new site launches, including end-to-end IT infrastructure buildout and go-live support.
Experience working with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
Experience providing technical support in a corporate environment.
Experience supporting Windows, Mac, and/or Linux operating systems.
Ability to coordinate with multiple stakeholders across operations, engineering, vendors, and leadership.
Excellent written and verbal communication skills.
Preferred Qualifications
Experience supporting enterprise Windows Server environments.
Experience supporting video conferencing and teleconferencing equipment.
Experience with AWS technologies and distributed systems.
Experience in IT infrastructure automation and process improvement.
Experience mentoring or developing junior technical staff.
Work Environment
This role supports technology operations across fulfilment, logistics, and multiple operational facilities. The position plays a critical role in maintaining reliable IT infrastructure and ensuring technology systems support fast-paced operational environments and business continuity.
