General Manager
Job Description
Develop, monitor, and evaluate financial and operational plans that support the company’s strategic objectives.
• Coordinate with hotel GMs to review and verify annual budgets and business plans, recommending capital improvements to enhance hotel assets and ensure brand loyalty.
• Ensure the consistent delivery of superior guest services and high levels of customer satisfaction.
• Oversee quality standards across all areas of the hotel, including product quality, physical appearance, maintenance, and cleanliness.
• Develop and execute marketing strategies, revenue management, and yield management plans to maximize revenue generation, RevPAR, and occupancy levels.
• Monitor and follow up on ongoing operational and improvement projects to ensure they are completed on schedule and meet the expected quality standards.
• Track contractor snag lists and coordinate with hotel teams to resolve issues efficiently.
• Review staff accommodation and ensure it is maintained in good condition and compliant with company standards.
• Reorganize administration and workflow within the hotel group to enhance operational efficiency and productivity.