Operation Manager –
Job Description
Job Overview
We are seeking an experienced Polyclinic Operations Manager / General Manager to lead the end-to-end operations of a flagship polyclinic in Dammam, Saudi Arabia. The role is responsible for ensuring clinical excellence, operational efficiency, regulatory compliance, exceptional patient experience, and sustainable financial performance.
Key Responsibilities
Lead the overall day-to-day operations of the polyclinic.
Manage and coordinate a large multidisciplinary clinical and administrative team.
Ensure high standards of patient care, safety, and patient experience.
Drive operational efficiency and optimize clinic workflows and resources.
Monitor financial performance, revenue growth, and operational costs.
Develop and implement strategies to improve profitability and business performance.
Ensure compliance with healthcare regulations, policies, and quality standards.
Monitor key performance indicators (KPIs) and prepare regular management reports.
Collaborate with medical, nursing, administrative, and support teams to achieve organizational objectives.
Identify opportunities for service development, patient growth, and operational improvement.
Qualifications & Skills
Bachelor’s degree in Healthcare Management, Business Administration, or a related field.
Relevant experience in healthcare operations, hospital, or polyclinic management.
Strong leadership and team management capabilities.
Proven ability to manage operational and financial performance.
Strong understanding of healthcare quality, compliance, and patient experience.
Excellent communication, decision-making, and problem-solving skills.
Ability to work in a fast-paced, performance-driven healthcare environment.
Key Skills
Healthcare Operations Management
Polyclinic Management
Team Leadership
Patient Experience
Clinical Operations
Regulatory Compliance
Financial & Revenue Management
KPI Management
Business Development
Operational Excellence
Job Details
Location: Dammam, Saudi Arabia
Industry: Healthcare
Employment Type: Full-Time
Position Level: Senior Management
